Insights for
Government Agencies

Knowledge and insights for government decision makers.

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    Pilots Don’t Need Wrenches: How to Improve Your Transaction Processing Outcomes

Pilots Don’t Need Wrenches: How to Improve Your Transaction Processing Ou...

Jul 22, 2015|Business Process Solutions, Document Management, Transaction Processing|

by Bill Cornelius, Regional Vice President, Xerox Federal Solutions

Mailroom logistics, document imaging, data capture and document management are all tasks that are essential to government’s mission

Marty McFly, Bill Gates, and … Pension Administration?

Jul 16, 2015|Business Process Solutions, Modernization and Transformation, Optimizing Technology|

by David Rive, Managing Director, CPAS Systems Inc., a Xerox Company

What do the movie Back to the Future and Windows® 1.0 have in common?

Both were released

Today’s Xerox: Engineering the Way the World Works

Jul 8, 2015|Business Process Solutions, Modernization and Transformation, Optimizing Technology|

by Lauren Sallata, Vice President, Xerox State Enterprise Solutions

Few companies in today’s modern marketplace have a century of experience to draw on. But our long history

Reengineering Project Management Makes Waves in Riverside

Jul 1, 2015|Digital Government, Optimizing Technology, Social Media and Government|

by Fred Speer, Xerox Account Director for the City of Riverside

The city of Riverside, Calif., a long-term Xerox customer, has been making waves for years as

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    Solving the Federal Customer Service Problem with Technology

Solving the Federal Customer Service Problem with Technology

Jun 23, 2015|Analytics, Business Process Solutions, Customer Care, Social Media and Government|

By Helen Barton, SVP, Operations and Customer Care Leader for Public Sector

Customers are the lifeblood of any organization and ensuring their satisfaction should be a top