Insights for
Government Agencies

Knowledge and insights for government decision makers.

What do Airports and Courthouses Have in Common?

Nov 25, 2014|Business Process Solutions, Digital Government, Modernization and Transformation|

By Steve Andrews, Account Manager, Xerox Local Government Solutions

Not many of us see an airport and a courthouse as having similar challenges. However, proven technologies can

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    Servicing the Internet of Things and the New Digital Economy

Servicing the Internet of Things and the New Digital Economy

Nov 21, 2014|Business Process Solutions, Customer Care, Digital Government, Modernization and Transformation, Optimizing Technology|

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security

We are emerging into a digital era comprised of more than 50 billion connected devices,

A Tipping Point For Child Support Is Coming

Nov 12, 2014|Business Process Solutions, Digital Government, Modernization and Transformation, Transaction Processing|

by John Polk, Senior Vice President and Managing Director,  Xerox Child Support Solutions

It’s been more than a decade since Malcolm Gladwell introduced us to the power

Keeping Pace With a Streamlined Service Approach

Nov 5, 2014|Analytics, Customer Care, Digital Government|

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security

When it comes to customer service, government agencies today face a tall task – meeting

Optimizing Unemployment Insurance Payments

Nov 3, 2014|Business Process Solutions, Digital Government, Fraud, FWA, Modernization and Transformation, Payment Card Solutions, Transaction Processing|

By JB Donaldson, Vice President, Card Strategic Solutions, Xerox

Our country is in a rolling state of ups and downs. Recessions and economic downturns are followed by