Insights for
Government Agencies

Knowledge and insights for government decision makers.

Customer Service for Government: Why Not the Best?

Feb 25, 2015|Customer Care, Transaction Processing|

by Mark Tobin, Program Director, Xerox

When it comes to customer service, government agencies should be considered right alongside companies like Amazon, Ritz-Carlton and Zappos who are

  • mobile applications
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    Chief Data Officers in the Government – What Role Should They Play?

Chief Data Officers in the Government – What Role Should They Play?

Feb 20, 2015|Analytics, Digital Government, Modernization and Transformation, Optimizing Technology|

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security

The volume of data available to and collected by the public and private sectors has

Stop Worrying and Love Tech: Advancements Paving the Future

Feb 11, 2015|Analytics, Digital Government, Modernization and Transformation|

By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security

If you think about the transformative role that technology plays in our lives, it’s easy

Ethnography Feeds R&D Innovation

Feb 4, 2015|Analytics, Business Process Solutions, Digital Government, Modernization and Transformation|

By Ken Mihalyov, Chief Innovation Officer, Government and Transportation Sector, Xerox Services

Ethnography, the systematic study of people and cultures, plays a vital role in Xerox’s

Simplifying Payments: Multiple Benefits on One Card

Jan 28, 2015|Business Process Solutions, Payment Card Solutions|

by JB Donaldson, Vice President, Card Strategic Solutions, Xerox

In this high-tech, always-on world, we’re always searching for the latest and greatest innovations to simplify our lives.